Last Updated: 10-09-2026
Welcome to Kivo Style. These Terms & Conditions govern your access to and use of our website, Kivo Style, and the purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
- About Us
This website is owned and operated by:
Kivo Style
Brand Name: Kivo Style
Registered Address: Anugraha CMC -12, Chakkarakkulam, Cherthala, 688524
Email: info@kivostyle.com
Phone: 9539468827 - Website Use
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Copy, reproduce, modify, or distribute our website content without permission.
Misuse our product images, designs, logos, text, or other intellectual property. - Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, measurements and other information displayed on the website are accurate.
However, slight variations in colour, texture, print placement, embroidery, and appearance may occur due to photography, lighting, screen settings, and the handcrafted/natural characteristics of certain fabrics.
Product availability may change without prior notice. - Pricing
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Applicable taxes, shipping charges, and other charges, if any, will be displayed during checkout.
We reserve the right to correct pricing or product information errors. If an order has been placed based on an obvious pricing error, we may contact the customer before processing the order. - Orders & Order Acceptance
When you place an order, you will receive an order confirmation.
An order is considered accepted only after it has been confirmed by us.
We reserve the right to cancel or refuse an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical or system errors
If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method. - Payments
We accept the payment methods displayed at checkout.
All payment information is processed through our authorised payment service providers. We do not store your complete card or payment credentials unless specifically permitted and required by applicable law. - Shipping & Delivery
Orders will be shipped to the address provided by the customer at checkout.
Estimated delivery timelines are provided for guidance and may vary depending on location, courier delays, weather, public holidays, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery information.
For detailed information, please refer to our Shipping Policy. - Returns, Exchanges & Refunds
Our return, exchange and refund conditions are explained in our Returns & Refund Policy.
Customers must follow the specified procedure and timelines for requesting a return or exchange.
Products may be subject to eligibility conditions such as:
Unused/unworn condition
Original tags attached
Original packaging
No stains, damage, alteration or signs of wear
Do not put conditions here that conflict with your actual return policy. - Cancellation
Orders may be cancelled only within the cancellation period specified by us.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure. - Intellectual Property
All content on this website, including:
Brand name and logo
Product photographs
Fashion designs
Graphics
Product descriptions
Website layout
Text
Videos
Illustrations
is owned by or licensed to Kivo style, unless otherwise stated.
No content may be copied, reproduced, modified, published, distributed or commercially used without prior written permission. - User-Submitted Content
If customers submit photographs, reviews, feedback, comments or other content to us, they agree that we may use such content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.
You must not submit content that is unlawful, abusive, defamatory, misleading or infringes another person’s rights. - Promotions & Discounts
Promotional offers, discount codes and campaigns may have specific terms and validity periods.
Unless otherwise stated:
Offers cannot be combined.
Promotional codes cannot be exchanged for cash.
We reserve the right to withdraw or modify an offer where permitted by law. - Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please read the Privacy Policy to understand how we collect, use, store and protect your information.
Keep this as a separate page rather than putting your entire Privacy Policy inside the Terms & Conditions. - Limitation of Liability
To the extent permitted by applicable law, Kivo Style shall not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited. - Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend the website for maintenance, upgrades, technical issues or other reasons. - Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, security or practices of third-party websites. - Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be posted on this page with the revised “Last Updated” date. - Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts/authorities, subject to applicable consumer-protection laws. - Grievance Redressal
For questions, complaints or concerns regarding an order or our services, customers may contact:
Grievance Officer: Sathyanesan S
Designation: Manager
Email: info@kivostyle.com
Phone: 9539468827
Working Hours: Monday-Saturday[9am – 6pm]
We will acknowledge and address customer grievances in accordance with applicable law. Indian e-commerce rules require an e-commerce entity to have a grievance mechanism and display relevant grievance-officer details. - Contact Us
For any questions regarding these Terms & Conditions:
Kivo Style
Email: info@kivostyle.com
Phone: 9539468827
Address: Anugraha
CMC -12 ,
Chakkarakkulam ,
Cherthala ,
688524